Privacy Policy

Privacy Policy

Notice of Privacy Practices – HIPPA

Under the Health Insurance Portability and Accountability Act of 1996, as amended (HIPAA), this notice describes how health information may be used and disclosed and how you can access your protected health information. Please review this notice carefully.

Audionexx is dedicated to maintaining the privacy of your protected health information (“PHI”). In conducting its business, Audionexx may create records regarding you and the services provided to you. Audionexx is required by law to maintain the confidentiality of PHI. Audionexx also is required by law to provide you with this notice of its legal duties and the privacy practices used to maintain your PHI.

The terms of this notice apply to all records containing your PHI that are created or retained by Audionexx. Audionexx reserves the right to revise or amend this Notice of Privacy Practices. Any revision to an amendment to this Notice will be effective for all records that Audionexx has created or maintained in the past, and for any of your PHI records created or maintained by Audionexx in the future. Audionexx will post a current copy of its Notice of Privacy Practices on the Website at all times, and you may request a copy of our most current Notice of Privacy Practices at any time.

If you have questions about this Notice of Privacy Practice, please contact Audionexx at

Audionexx may use your PHI in the following ways:

Audionexx may use your PHI to accurately identify the hearing aid best suited for you. Those who work for Audionexx, including, but not limited to, technicians and assistants, may use or disclose your PHI to assist others in your treatment. Additionally, Audionexx may disclose your PHI to others who may assist in your care. Finally, Audionexx may also disclose your PHI to health care providers for purposes related to your care.
Audionexx may use and disclose your PHI to bill and collect payment for the services and items you may receive from us. For example, Audionexx may contact your health insurer to certify that you are eligible for benefits and we may provide your insurer with details regarding your treatment to determine if your insurer will cover your hearing aid. Audionexx may also use and disclose your PHI to obtain payment from third-parties that may be responsible for such costs. Also, Audionexx may use your PHI to bill you directly for services and product(s). Audionexx may also disclose your PHI to other health care providers and entities to assist in their billing and collection efforts.
Audionexx may use and disclose your PHI to operate its business. For example, your PHI may be used to evaluate the quality of care you received from Audionexx or to conduct cost-management and business planning activities. Audionexx may disclose your PHI to other health care providers and entities to assist in their health care operations.
Audionexx may use and disclose your PHI to inform you of potential hearing aid options or alternatives.
Audionexx may use and disclose your PHI to inform you of health-related benefits or services that may be of interest to you.
Audionexx may use and disclose your PHI when it is required to do so by state, federal and local law, rule, or regulation.
Audionexx may use and disclose your PHI under the following unique circumstances:
Public Health Risks. Audionexx may disclose your PHI to public health authorities that are authorized by law to collect information for (i) reporting problems with products and devices; and/or (ii) notifying individuals if a product and/or device they may be using has been recalled.
Health Oversight Activities. Audionexx may disclose your PHI to a health oversight agency for activities authorized by law. Monitoring activities may include investigations, inspections, audits, surveys, licensure and disciplinary actions; civil, administrative and criminal procedures or actions; or other activities necessary for the government to monitor government programs, compliance with civil rights laws and the health care system in general.
Lawsuits and Other, Similar Proceedings. Audionexx may use and disclose your PHI in response to a court, regulatory or administrative order, if you are involved in a lawsuit or other, similar proceeding. Audionexx may use and disclose your PHI in response to a discovery request, subpoena or other lawful processes by another party involved in the dispute, but only if Audionexx has made an effort to inform you of the request and to obtain an order protecting the information requested.
Law Enforcement. Audionexx may use and disclose your PHI if requested by a law enforcement official (i) regarding a crime victim in certain situations if Audionexx is unable to obtain the person’s agreement; (ii) concerning a death believed to be the result of criminal conduct; (iii) in response to a warrant, summons, court order, subpoena or other, similar legal process; (iv) to identify and/or locate a suspect, material witness, fugitive or missing person; (v) in an emergency, to report a crime, including the location and/or victim(s) of the crime, or the description, identity or location of the perpetrator.
Audionexx may use and disclose your PHI if you are or were a member of the U.S. or foreign military forces and if required by the appropriate authorities.
Workers’ Compensation. Audionexx may use and disclose your PHI for workers’ compensation and other similar programs.
You have the following rights regarding the PHI maintained by Audionexx:

Confidential Communications. You have the right to request that Audionexx communicates with you about your PHI in a particular manner or at a certain location. To request a type of confidential communication, you must make a written request to Audionexx specifying the requested method of contact, or the location where you wish to be contacted. Audionexx will accommodate reasonable requests; you do not need to give a reason for your request.
Requesting Restrictions. You have the right to request a restriction in Audionexx’s use or disclosure of your PHI for treatment, payment or health care operations. Additionally, you have the right to request that Audionexx restrict its disclosure of your PHI to only certain individuals involved in your care or the payment for your care, such as family members and friends. Audionexx is not required to agree to your request; however, if we do agree, we are bound by our agreement except when otherwise required by law, in emergencies or when the information is necessary to treat you. To request a restriction in Audionexx’s use or disclosure of your PHI, you must make your request in writing to Audionexx Privacy ( Your request must describe clearly and concisely (i) the information you want to be restricted; (ii) whether you are seeking to limit Audionexx’s business use, disclosure or both; and (iii) to whom you want the limits to apply.
Inspection and Copies. You have the right to inspect and obtain a copy of your PHI that may be used to make decisions about you, including patient medical records and billing records. You must submit your request in writing to Audionexx Privacy ( to inspect and obtain a copy of your PHI. Audionexx may charge a fee for the costs of copying, mailing, labor, and supplies associated with your request. Audionexx may deny your request to inspect and copy in certain limited circumstances; however, you may apply for a review of its denial. A licensed health care professional chosen by Audionexx will conduct reviews.
You may ask Audionexx to amend your PHI if you believe it is incorrect or incomplete, and you may request an amendment for as long as the PHI is kept by or for Audionexx. To request an amendment, your request must be made in writing and submitted to Audionexx Privacy ( You must provide the reason for your request for amendment. Audionexx may deny your request if you fail to submit your apply for and the reason supporting your application in writing. Audionexx may also deny your request if you ask to amend PHI that in its opinion is accurate and complete; not part of the PHI kept by or for its business; not part of the PHI which you would be permitted to inspect and copy; or not created by Audionexx, unless the individual or entity that created the PHI is not available to amend the information.
Accounting Disclosures. All of Audionexx’s customers have the right to request an “accounting of disclosures.” An “accounting of disclosures” is a list of certain non-routine disclosures Audionexx has made of your PHI for purposes not related to treatment, payment or operations. Use of your PHI as part of the routine business practices of Audionexx is not required to be documented. For example, the billing department using your information to file your insurance claim. To obtain an accounting of disclosures, you must submit your request in writing to Audionexx Privacy ( All requests for an accounting of disclosures must state a period, which may not be longer than six years from the date of disclosure and may not include dates before April 14, 2003. The first list you request within a 12 month period is free of charge, but Audionexx may charge you for additional lists within the same 12 month period. Audionexx will notify you of the costs involved with additional requests, and you may withdraw your request before you incur any costs.
The right to a Paper Copy of this Notice. You are entitled to receive a paper copy of Audionexx’s Notice of Privacy Practices. You may request a paper copy at any time by contacting Audionexx Privacy (
Right to File a Complaint. If you believe your privacy rights have been violated, you may file a complaint with the Secretary of the Department of Health and Human Services. To submit a complaint with Audionexx, submit your complaint in writing to Audionexx Privacy (
Right to Provide an Authorization for Other Uses and Disclosures. Audionexx will obtain your written authorization for uses and disclosures that are not identified by this Notice and otherwise permitted by law. Any authorization you provide to Audionexx regarding the use and disclosure of your PHI may be revoked at any time in writing. After you revoke your authorization, Audionexx will no longer use or disclose your PHI for the reasons described in the authorization.
If you have any questions regarding this Notice of Privacy Practices, please contact Audionexx Privacy (

Disclosures to Audionexx Operations and Maintenance Contractor

Audionexx contractors sometimes have limited access to your Personal and Non-Personal Information in the course of providing products or services to Audionexx. These contractors include vendors and suppliers that provide us with technology, services, data analysis, research, advertising and marketing assistance and content for the operation and maintenance of the Website. We contractually require that our operations and maintenance contractors: 1) protect the privacy of your personal and non-personal information consistent with this Privacy Policy and 2) not use or disclose your personal or non-personal information for any purpose other than providing the limited service or function for the Website.

Disclosures to Third Party Web Sites

Certain content, services, and advertisements offered to you through the Website are served on, or contain links to, web sites hosted and operated by a company other than Audionexx. Audionexx does not disclose your information to these third party websites without your consent, but you should be aware that any information you disclose to the other web sites once you access these other web sites is not subject to this Privacy Policy. Audionexx does not endorse and is not responsible for the privacy practices of these third party websites. You should review the privacy policy posted on the other web site to understand how that third party website collects and uses your information.

How Do We Secure and Retain Your Information?
We take reasonable security measures to protect the security of your information. Despite Audionexx’s efforts to protect your information, there is always some risk that an unauthorized third party may find a way around our security systems or that transmissions of your information over the internet may be intercepted.

We will retain your information as long as your account is active or needed to provide you services. At any time you can remove your information or instruct us to remove it. Audionexx will also retain your Information as necessary to comply with legal obligations, resolve disputes and enforce our agreements.